Please read carefully: this is a MIXED review based on (years of) past (excellent) service and one extremely recent (w/in the last 6 weeks) and upsetting experience.
I've been using Hedi's in Rocky River for 7+ years, taking my best items to them with the knowledge that they will do an excellent job on simple-to-very complex alterations. This is the type of place you take clothes you truly care about, i.e. expensive, special occasion, etc. and *normally* walk away more than satisfied. Even better, the seamstresses often do their very best to accommodate your schedule (within reason). As my daughter got older, we used Hedi's for prom dresses, etc. and referred other friends to them, all with great results.
Up until now, I always viewed the extra cost to use Hedi's as well worth the $ given the quality of the work. You can't put a price on "trust" - or so, I thought. The problem is - and it's one I'm EXTREMELY disappointed & upset by - that I recently took in a new microsuede jacket that needed the sleeves shortened. Again, it was a piece I would not have taken to one of the "franchise" type alterations stores, so I thought I would receive the usual great service.
After about a week of wearing the garment, though, I looked down and noticed that the excess sleeve length had just been cut off and returned to me. There were no neatly finished hems, as I'd expected, although did receive the excess fabric when I picked up the item. Now mind you, I paid $20 for these alterations - in other words, $20 for someone to do what I could have done myself - for free! There was none of the craftsmanship I was accustomed to and worse yet, MY TRUST AS A LONG-TIME CUSTOMER WAS was basically violated. While that may seem "extreme", I just can't find a more accurate word.
Had they told me that this is all they expected to do or could do with the jacket (doubtful given previous jobs they've handled), that would be one thing. I could have decided whether that was acceptable and left it with them or found another business to do the alterations if it wasn't. But I wasn't given that option and I still can't figure out why.
Needless to say, I am planning to go back to Hedi's and ask them what happened and give them the chance to make things right. Under the circumstances, though, it's hard to give them the benefit of the doubt as things stand at this point. Again, not only was my trust broken, but as far as I'm concerned, my time and my money were wasted or worse. In short, I feel cheated and insulted.
Hopefully there will be a "happy" ending to this story and I can (and will) update and upgrade this review. Until that happens, the rating I've uploaded is not only fair but justified. Stand by...