This location frustrates me. We used to go to Rubio's all the time. However, we moved last year and this is now our closest Rubio's and I would say at least 50% of the time they get our order wrong. We rarely eat in the restaurant because we live so close so we call our order in for takeout and, at least half of the time, when we get home we find that our order was wrong. Yes, I realize we should be checking our order before leaving the restaurant but, sometimes I am picking up the order, sometimes my husband is, sometimes my daughter is... Often we're in a hurry etc. and honestly, we shouldn't have to double check our order every time before we leave.
Every time the order is wrong, I call and get someone on the phone he doesn't really care all that much... Offers us a free meal... And I explain to them that I'm not calling because I want a free meal, I'm calling because I want the problem fixed. So again last night, my daughter goes to pick up takeout after a long day at a sports tournament. We get home only to find that the order is wrong... Once again. I call letting them know that there was no dressing on my salad and they did not include the side of guacamole that we had ordered and paid for. Again... They are sorry and they offer a free meal. I'm not calling for a free meal, I don't want the free meal because chances are it will be wrong. Just wish they would fix this problem since we really like Rubio's but I'm tired of paying for food that's either wrong or has missing items.