Joey Tomato's was both bad and good this time at our annual family gathering of 14 people. First the bad - no food for most for over an hour, what food came much was really cold, rare drink refills, generally a service disaster. Now the good - they apologized profusely (server and manager) and wrote off $100 of appetizers plus many meals plus gave free desserts. Very nice, genuine attempt at recovery notwithstanding they forgot one of the make-up desserts. So they could have another chance but boy this will be a hard one to forget. We've gone there multiple times per year for several years, so a big enough loss if they motivate us to look elsewhere.