You know, I am going to admit something: I destroy everything I touch. I bought my macbook 5 years ago, and since then I have been to the Apple Store on Walnut more times than I can count (seriously, I've been at least a dozen times). I am not particularly good with technology, and I'm not materialistic so I tend to not take good care of my personal items. I do work in the tropical rain forest out of country as well. Needless to say, I've had a plethora of issues with my laptop. I've had the keyboard replaced twice, the entire screen replaced twice, the battery replaced twice, charger replaced 4 times, had to wipe out everything and reboot, etc. The people here have always worked with me- and they know how to run a business. A company that has good customer service and treats their buyers well have good retention and good reviews (like this one). Even though many times I walk in frustrated and short, they still take my BS and have almost always solved my problem. Furthermore, many times they have repaired things free of charge even after my warranty ended. This store and its employees in particular have been great. And believe me, I'm not very patriotic, but I am proud to be an American and get the service that the American stores provide. I lived in Panama for two years doing research and the Apple stores there are a nightmare to deal with. Anyway, I will most definitely be more than willing to purchase another pricey macbook (pro) after this one finally dies out (although I'm crossing my fingers that it holds out until I finish graduate school), largely due to the help I know I will get if and when something goes wrong. Thanks again guys for all of the help!