My husband came here two weeks ago. We were on the hunt for a specific ceiling fan rod . So my husband went to Fanco, they didn't have the rod that he needed in stock and we couldn't wait few days for the special order because the scaffolding was already set up inside our home. The customer service he was given was great!! the girl that helped him called multiple competitors in the valley to locate the part for him, he was able to pick it and get it installed !! Thank you !!