Go to my favorite panera, get a sandwich . when I open it up to eat it the chicken is frozen and not cooked. I take it back to panera and when I tell the girl behind the counter she says "it's the frontega right? I told them it wasn't done." Then while she takes the sandwich to replace it three other girl says " I'm glad I've never tried the Panini's here. " the manager walks up and says" sorry , do you want a new sandwich? " I say no they are already talking care of it. The girl brings me the bag i leave and when I open it up to eat it, it's the same sandwich but, Luke warm.... I am so disappointed.. Never going back there..