I visited Gene today to have quite a few things done to my car, and I couldn't wait to get home to write this review.
I went to Gene because of all of the positive yelper reviews- Thanks guys!
I too was not disappointed by his service. I called 1st to schedule an appt which I recommend to anyone because this shop was very busy. But Gene got us in right away.
I told Gene that I definitely needed my tires rotated and balanced, but I also needed estimates for quite a few things- thanks to a few other mechanics I had visited who all "found" major issues with my car.
Gene looked over my whole car for free. Found out that the other mechanics were trying to screw me, and found that I did need my transmission fluid and filter changed- but gave me a great price for it- way less than competitors. He also didn't try to push it on me, just told me I needed it done soon.
Gene was very helpful in answering all of my questions. His staff was excellent- his front desk girl is his daughter and is very sweet. Everyone greeted me with a smile and no one seemed bothered by my 4 kids and I taking over the waiting room,
But, I was most impressed by his customer service to his returning clients. A few whom he recognized right away when they walked in the door. All, who seemed very happy to be returning to him. I too will be happy to return my car to him.