I come here... pretty often! The food is delicious, worth it's value, and I'm always coming back, which is what usually differentiates between a 4 and 5 star for me. The side dishes usually consists of pickled radish, some sort of pasta, and some cabbage with mayo - and they are pretty generous with the refills!
Usually, we get the half and half - soy/garlic & spicy, and it never fails to disappoint. The outside is damn crunchy and the inside is soft and tender with a kick of Asian spices.
When it comes to Asian restaurants, I don't ever expect much from service, but I'd say that all of the servers are pretty attentive and they'll get you what you need! For $18.99 for half a rack may be a bit pricy, but the half and half deal is always worth :)