I used to really enjoy staying at New York New York but on my most recent stay it has gone downhill very quickly. I was here two months ago and had a great stay but after my stay last night I doubt I'll be back. The room was fine what I'd expect for New York New York. We actually had a nightstand in between the beds instead of a desk that's usually in the room. Our desk had an outlet in the side that was popping open a little bit. The outside of the windows were disgusting and had a bunch of dirt built up on them. My friend asked if the window had paint on it it was that bad. The biggest issue I had was with the staff. There was a little bit of a line to check out so I went to the Mlife priority line. I stood there next to the sign with my gold Mlife card in hand and they kept pulling people from the check in line with out even acknowledging me. Ask if I need help tell me I'm in he wrong line but you don't just ignore a guest standing in line. That's not even bad customer service that's no customer service. That's the kind of service I'd expect from a Caesar's property not MGM. What's the point of loyalty programs and their perks if they don't honor them and you can't use them? I doubt I'll be back to New York New York.