Had a bad experience at this location tonight. We stood in line for over fifteen minutes no one helped or greeted us. Finally a young black kid said what do you want. He took my one scoop in a waffle cone . When I got the cone it was so soggy my fingers sank into it. I told the worker it was extremely soggy. He looked at me with a blank stare and said that's the way they came. I told him I wasn't paying for that cone and to please make me a new one. He did. My friend that I was with was at the other ice cream case and still hadn't been helped. Another latina girl was standing right in front of her cleaning the window. By now my friend was upset. She asked the worker if she was going to help the ten or so customers that had walked in or just clean windows. The worker said. "I'm cleaning your not my boss" my friend said well then where is your boss she said she was the manager.. . Complete rude. I can't believe a chain like baskin robbins would settle for such poor workers! My friend ended up leaving with no ice cream because she was so upset with how poor we were treated! Never again!