This is so tough because Dave is a great guy. He was very helpful when a douche bag hit my car and I had to take it to All. It's for the body work as this was the contracted shop from the douche bags' insurance. Body work was done in the time frame but I had other internal issues with the car due to the accident. My car was running perfectly fine prior to the accident. One of the many things internally I was told was a starter. I authorized them to fix it. I got a used one that only had 50,000 miles on it per the Dave. After we picked up the car, it was running hot. Got that handled. 2 days later, the starter went out. Called All City on a Saturday as I was stranded at work and the lady said, "sorry, it's a used starter, oh well!" HUH??? I paid cash out of pocket so I waited till Monday to speak with Dave. Didn't get a hold of him till Tuesday. At this point, I took it somewhere else and he said he ordered another starter. I requested a refund. I only got a partial refund which was BS! I was told they wouldn't refund the full amount. Never get work done, only body work. Take your car to a authorized mechanic.