I had garage cabinets installed on April 5, 2014. What should have been a 4 hour job, for their most common set up, took 7 hours and the job was not finished. There were issues with a couple of the doors being warped. My installer told me I would get a call on Monday to schedule another appointment to finish the job. After the installer left, I wiped down every cabinet door and workbench drawers plus I opened and shut them. Well, I found 2 more warped doors which the installer went ahead and installed, a staple which was shot through the finish of a door, and a workbench drawer which was installed crooked. The original installer did not putty over any staples leaving that for the next installer to do.
I did finally get a call back the following Monday but it was not until the afternoon. I spoke with Jim and he advised me what needed done. I told him, oh no there is a lot more which needs to be fixed and proceeded to give him the laundry list of things which needed to be corrected. He told me I would have to wait another 7 days before they could get someone to my home to fix all the problems. When the new installer arrived I showed him all the issues with the cabinets and drawer. He was not pleased with the quality of work performed on my initial installation. He also was not equipped with everything he needed to complete my job. So he had to go back to the shop and did not show up again until 3 hours later. It turned out the shop needed to cut new doors in my finish. I finally got the job done. Basically I guess the quality of work depends on the quality of installer Neils send to do your job. Everything did get fixed and looks good and operates as it should. My entire experience was frustrating and time consuming. I would not be very enthusiastic with recommending Neils Garage Cabinets to neighbors or friends based on my experience.