After a horrible experience with my puppy at VCA I was desperate to find a vet for my fur baby that cared for the well being of my pet and willing to take my personnel preferences into account rather than making a quick inflated dollar. Dr. Condon and her staff are nothing short of amazing!! I have been to a plethora of vets over that past 10 years (I participated in a rescue/re-homing program for 6 years and was a kennel manager for 4 years), this is by FAR the best experience I have ever had. They were extremely attentive and caring. Dr. Condon spent over an hour with me during our first visit to personally get to know Giselle and myself. We were not thrown in a backroom to sit and be seen by a vet tech for 15 min, the vet for 5 min. and rushed out the door. You can feel the compassion that the team has for the animals that walk through the door, you are not just another client here, you are welcomed as part of their vet family. I do not think their are enough words to convey properly how competent and wonderful this practice is. If you are not going to a vet that makes you and your pet feel 120% confident when you walk out the door, you are going to the wrong place. The vet should not be a scary place for your babies, they should feel confident and at ease. Highland Pet Hospital has their priorities straight!!