I decided to have a nice meal with my boyfriend and while the food was decent enough with mediocre service, the unpleasant surprise came at the end when they refused to honor a wfae member card which entitles the recipient to a BOGO deal (or 2 for 1). The server came out and told us he can only give us 10% off, I told him the card says 50% off and showed it to him on the phone. After mumbling something, he disappeared and came back offering 12% off. I told him I wanted to see the manager or owner. He said he was outside. He then proceeded to tell me that he only offer 12%. I told him he needs to honor the rules of the program and I intend on calling them to find out why they do not.
After leaving and dissapearing for another 10 mins, he finally came back and gave us the full discount. The owner never came out with explanation or apology.
As someone working in customer service field, I'm appalled by their treatment of patrons and will never step a foot in their establishment and intend of telling others the same thing.
To the owner and staff of Maharani- if you participate in a promotional program, read the rules and abide by them. If you can't do bother signing up for it.