I have been a loyal and hardcore Sephora shopper for years now, and I am always pleased with the service I've received in stores around the country. My review is based on a few things, but primarily the lack of selection at this *very* small store. This shopping area is such a great spot for a huge Sephora, but instead it's pretty small and lacks a lot of the new goodies I wanted. I was able to find a Nylon OCC Lip Tar though, and those are hard to find lately!
The reason I went into this Sephora today was to make a large return. My mom gifted me a bunch of skincare for my birthday, and it wrecked my skin. I didn't have a receipt of course, and the products were partially used. The lady who processed my return was curt but didn't give me any trouble. It was a pretty painless process, and I am relieved I was able to unload the products that caused me so much trouble! For this reason, this store gets 5 stars for customer service. THANK YOU to the Shadyside staff for being so accommodating.
Unfortunately, my main location for Sephora purchases will be online or at the Ross Park location due to poor selection. Even the Sephora in JCPenney in Monroeville has better choices.