I come here quite often. As long as you order a protein shake or acai bowl, you won't have to wait too long for your food. However, if you order anything else you will be waiting a while. I have actually called in orders while standing in line waiting to be helped because the line has been so slow to move. And the service is slow during dead times of the day as well. Waiting 20 minutes for a salad, while the place is virtually empty seems unreasonable to me.
I also get frustrated when they change up their "specials" for no reason. It would make sense to remove items from the menu if the ingredients were out of season, etc. but they just delete options when they feel like it.