Here is the private conversations we have had since then. Just so you can see what they "do" about any issues you have. It's a joke, go somewhere where they will care about your pet.
Thank you for voicing your concerns, David. I apologize that your visit to our Pittsburgh hospital was unsatisfactory. We are constantly looking for ways to improve our overall service, so if you would like to give us further information, could you please call our Client Advocate Team, toll-free, at 877-500-2288 or email cat(at)banfield(dot)com?
Sincerely,
The Banfield Team
David H. 2 days ago
We called everything and filed a complaint just for no one to ever call us back. This company is so backwards, everyone should stay as far away and keep there pets farther.
Lisa R.
Customer Service
Block & Report Owner
6 hours ago
Hi David - We appreciate you letting us know, and we can check on the status of your claim. Could you please send us the full name on your account, pet's name and contact information? Thank you again.
David H. 3 hours ago
Game name and number
Lisa R.
Customer Service
Block & Report Owner
One hour ago
Hi David - I forwarded your comments and concerns to the local hospital and field leadership for review and it's my understanding that the practice manager had called and spoken with you on Wednesday August 27th to address your concerns. Would you like to me to request that the hospital reach back out to you to address further concerns? I apologize that your experience with us was not satisfactory, but at this time we feel that this concern is best resolved at the hospital level.
Sincerely,
The Banfield Team
David H. A moment ago
So, when we "filed a complaint" it just goes back to the hospital that we had the issues with? That is pretty backwards, so not sure what you were looking to accomplish here. The concern has not been resolved at the hospital level, is there a higher level than that? Because that's what we filed a complaint about? No, we do not want to be contacted by the hospital again, just pissed I have to keep paying for my pets insurance. Just waiting for it to run out at this point, and I will do all that I can, to make sure no one else goes through this again. Banfield is a horrible company. So enjoy.