I am kicking myself for not checking Yelp before scheduling a refrigerator repair last weekend.
True to their work a repair guy showed up on Monday after they sold me a $480 warranty policy with a $60 deductible. He diagnosed the problem and ordered a part that came in Tuesday. He also told us that it would cost $132 including the $60 charge. We received an email that he would be there between 8 and 12 on Wednesday. After calling a service number and going through 3 people in India I was first told that he would arrive within 30 minutes and finally that an appointment had never been scheduled even though I am looking at their email confirmation now. They then rescheduled for Friday (we are living out of an ice chest by the way) and received an email that the service tech would be here between 8 and 12. It is now 12:30 and I got the same run around from India. I figured out that if I called as a new service order that I would get to talk to an American as nobody in their right mind would order US service from India. Guess what I got a red, white & blue Sears person who has now told me that someone would be here between 1 and 3:30. I asked how she knew that and she responded that she read it on the same screen I was looking at. I asked her if she could call the tech and confirm or guarantee that he would show up today and she sweetly apologized with a big NO.
I grew up with Sears stores, appliances and service center. They we alway dependable. Now they can't close stores fast enough and their stock is in a nose dive. I wonder why?