Normally I love this chain, and the service is usually impeccable -except for this location. I drove in and ordered a carry out of two different entrees and a side order of potstickers. The server was pleasant and quick, and I received the food fairly promptly. However, when I got home with the takeout I found they had only packed half of my food. I called the store and was told that my options were that I could come back for my food and be given a coupon or "something", that I could talk to a manager, or they could credit my card for the half of my dinner I wasn't given.
I told the woman I spoke with on the phone that I would come back for the food, which she told me would be waiting for me along with something like a coupon that the manager would have for me. I drove back over less than 10 minutes later and had to wait in line to be given my food. The server asked what I wanted and then got my food, which was now cold. There was no coupon or card for a future discount to speak of. The server didn't bother to bag the food and when I asked for a bag he loudly scoffed, rolled his eyes and grabbed one and opened it but wouldn't even put the food in the bag. If I wanted to be treated to sullen teenage behavior and no apology of any kind I would have gone to McDonalds. I won't be coming back.