This review is for Park N Fly in general. Not necessarily the Clev location or the service Clev provides. They do a good job. It is Park N Fly corporate that I am upset with. As of this post I have signed up for another shuttle service and PNF has lost this 11 year customer.
In Jan I tried to book some free days to coincide with a business trip. I was told that they were revamping their "rewards program" and free days can not be redeemed at this time. So, whatever. No big deal I booked with the agent 7am Wed to 4 pm Sun. So what does the agent do? She books me for arrival back to Clev a few hours earlier meaning I end up paying for additional time. PNF wouldn't adjust the return time when my secretary called them on account of my checking in the morning that she called them. Even this wasn't enough to make me switch to another service. But this is.....
Just this week I received a letter from PNF. Basically it read something like - we have listened to our customers and we have revamped our loyalty program...blah blah blah. Enclosed with the letter were 10 free parking tickets. These were the days I've accumulated over 11 years. I thought, WTeFF! I called corporate and asked where the rest were and I thought I had accumulated at least 30 days. She said, I had accumulated 33 days but now you get 10 days that expire at years end with the new program. She said that with the new program I can get diff levels though and if I stay with them more I'll get more days. WWTTFF! She had no good explanation for the fact that they just picked my pocket of 66% of my free days.
My final question is - who the heck are these customers that are clamoring for this type of revamping of a loyalty program? They can have it, I'm moving on.