LOVE LOVE LOVE OTF- 5 stars for the workout concept. I have been a member for years, and love the convenience of it! So many available sessions and locations for busy professionals/moms with crazy schedules.
My rating is for the Pecos Ranch site. Office staff is quiet, helpful, not rude but not particularly welcoming/friendly. They are always packed at the first afternoon session (only allow 2 groups and the rest are on the wait list) and they have unusual sessions times (first afternoon session is at 4:30, next session 5:45) compared to all the other sites I have been to with on-the-hour sessions, many starting at 3pm. I love the 3pm and 4pm sessions because you can get an awesome workout in before heading home to take care of family and dinner! I'm told hourly sessions are 'too overwhelming' here. AND the first session I attended, the trainer was late. Awesome trainer, awesome work-out, but late.
I would hope ion the future they would try to accommodate the number of people that are signing up for the 4:30 session. Either help trainers get comfortable managing 3 groups, add a 3:15 session, or do sessions on the hour like other locations. Their unwillingness to accommodate the numbers despite the number of $$$$ we all pay each month is a bit frustrating.
Lastly, I must say the trainers I have worked with are great, if you can get in! I'd be certain to change my rating to 4-5 stars if that improves! Sadly, I often have to hit a different location to actually get my Orange in.