I don't know where to begin. This was the absolute worst Embassy Suites I've ever stayed in. I'm kicking myself for not reading the reviews before checking in. I've never had a bad experience with Embassy Suites and trusted the name... Never again. As soon as we drove up I felt uneasy...the local area was not very inviting. The hotel was dirty/dusty and not well maintained. It was obvious all cleaning was on the surface level... The furniture, elevators, hallways, etc was just ugh... The blanket in our room had not been washed and had a really bad odor. We asked for a new blanket and the girl that delivered it to us had a nasty attitude and asked "what's wrong with the one you got" . My husband told her to SMELL IT... She responded "no I won't be doing that" then handed him the new blanket and walked away. The breakfast was not good.... At all. They didn't keep the dining area clean. Food was everywhere on the floor. This place is ghetto. There's a club across the street and apparently this is the place the locals choose to stay after a night of partying... Trust me, it was some very unsavory characters roaming around this place. Oh, I forgot to mention the gunshots we heard overnight in the area. Never ever ever again will I stay here when I come to Charlotte. And never again will I stay in another hotel blindly due to the name alone. As a hilton honors member, I was extremely disappointed.