I'm a chief executive with 4 young kids and time is at a premium - the ideal customer for a service like this. Love the idea of this service but was very disappointed with the customer service. Can't comment on the quality of medical care because it never happened! I submitted a request one evening through their online form where it says "One of our representatives will get back to you within 30 minutes". No call back. The next day, called their direct number for GTA and spoke to a very pleasant representative who informed me that I would have a visit that evening between 5-9 pm. I rushed my day a bit to make sure I was home for 5. At 7:30 pm, another representative called and said the doctor was running late and would be at my home between 10-10:45 pm. Said they'd update if he was going to be any later. No call, no show. The next day, no follow-up call. I gave up and went to a walk-in clinic. Don't waste your time.