Been coming to this location for over 7 years. Placed a simple phone order for 3 salads and a pizza. Previous experiences have been great. Tonight we received 2 salads that were not what we ordered. Being a faithful customer, I thought bringing it to the attention of management would help them fix the issue.
When I called and asked to speak to the manager I was told in an extremely smart assed tone that "we have new management".
I was on hold for over 4 minutes when another smart assed and unprofessional by the name of Aniyae (spelling unknown) picked up the phone. I told her I was holding for the manager Jason. She rudely let me know she "wasn't the one I talked to earlier." She had a very snide attitude like I was bothering her by wanting tospeak to a manager. Rather than saying, "yes, allow me a moment to get him" or letting me know that he was dealing with another customer....she huffed into the phone.
Jason got on the phone after 5 minutes of holding. He let me know that they had come in over the weekend and changed menus. When I look online and see what I am ordering, it is important for me to get just that. I let him know of the issues we had with our order and was not looking for any compensation. I was at this point pissed about the lack of customer service skills I received from his staff. He tried to again offer a credit to which I again refused. I told Jason his staff was a reflection of him as a manager, the owners etc. What was simply constructive criticism to an establishment that we never experienced our orders being one way on the receipt and yet our order completely different when delivered. We definitely never experienced this type of customer service; or there lack of... customer service.We will not be back.
Your customers keep your business going. Without us your business fails. Looks like some serious training is in dire need before you lose even more customers.