While this may be more indicative of the chain than this specific location I have to say after months of frequenting the Happy Valley store, and having no issues, both times I've ordered from here the order has been incorrect. E.G., No sauce/wrong sauce. It's been on time, but returning to get them fixed x2 in 2 orders. nah.
My biggest cause of star loss is that BWW changed the policies in store on wing sizes, they used to say, ( at least 5, at least 10, etc but no longer on the online order. For at least a week after this change, the online order wasn't updated and claimed a number/ price that you didn't get when you turned up in store. For us, a wing here or there is minor but in all their stores that adds up. I sent them a message through their contact form, got the usual we're looking at it, then nothing, I pinged them a couple of times via Twitter/ Facebook..still nothing.
update:
The corp office didn't contact me until I filled out a complaint with our local consumer protection agency.