I have never had a worst experience getting my hair done. I actually cried! I have short blonde hair that I asked for the roots to be touched up and toned to be a nice beige-y blonde. Not something anyone has ever been confused about before. I come out looking like a lemon-frosted cupcake! Absolutely awful! I asked for it to be toned down...my stylist and another looked at me so confused and had NO clue what to do. Then they said they'd fix it. OMG...it was worse! It was orange AND muddy looking!? I was again very disappointed and feeling defeated at this point...they were blaming MY hair. Then the owner comes over with an attitude acting like I didn't tell them what I wanted. So I had to pull out old pictures of myself just to show what my hair SHOULD look like. After over 5 (yes 5!) hours of this I left with dark hair and steaks of blonde (which i expressed several times that i didnt want streajs)...i left with a wet head. PLUS they charged me for everything!!! I didn't even know how bad it was till I got home. It looks grey-ish and muddy! I went from a vibrant blonde to muddy, old looking hair. The cut was horrible, too. This is an Aveda concept salon. I would expect higher quality! I called today to speak with the manager or owner and the receptionist was rude (like every time I've called) and basically told me someone will call when they get around to it. I have no idea how much this will vist me to fix. I'm devastated.