This place has potential (so it's an optimistic two stars from me), but boy, do they have a lot of other kinks to work out and areas to improve on. Overall, too many negatives for me to recommend. I'd suggest going a bit later, in a few weeks, when (hopefully) their kitchen and service have got their act together.
Our order: Pork souvlaki with rice and Greek salad, and Beef/lamb gyros with rice and Greek salad, to-go
Let's start with the positives...
Pros:
- Food was fresh, souvlaki meat was flavourful, juicy, tender.
- Rice was fluffy with individual grains (not sticky and clumpy), with a nice bit of tomato sauce on top.
- Pitas were thicker, fluffier, Greek-style Pitas, warmed, and your choice of whole wheat or white.
- Small container of thick tzatziki on the side so your food isn't pre-slathered and overwhelmed.
- Also has a dine-in area if you don't want take out.
Now, the issues...
Cons:
- Upon entering, you're right by the cash to give your order, except the menu is not up. The big board above the counter just advertises some of their special dishes, with no pricing available. Instead, we were looking around for the menu, and eventually spied a pile on the counter, which we had to find and grab ourselves. 'Twas a confusing first impression.
- At around 8:30pm (post-dinner rush?), a lot of people were milling about, waiting for their orders. We heard some people were waiting up to 30mins for their order, so we knew we had a wait ahead of us. Probably ended up taking 20mins to get our order.
- NOT a relaxing environment. This Mr. Greek location has only been open for a week or so, so it seems that they're still trying to figure out how to run the place. Staff looked visibly stressed as they were trying to figure out how to assemble the orders in sequence, on time, and then have them given to the right customer. It was not working well, and so with the shouting, scrambling, and anxious faces, just know that this is not yet a nice and relaxing place to eat yet.
- Both our orders were incomplete. Both Greek salads were missing. So we essentially paid $30+tax and tip for a plate of rice with meat, and the two small pitas. Not a vegetable nor garnish in sight.
- The beef/lamb gyro was dry.
So now you know. They do some foods well, like the souvlaki, and if you're lucky, you'll pick an off time when they're not stressed, and are able to complete your order. But this place has a lot of work to do, so it's yet to live up to its franchise reputation.