Bought my 2012 VW Passat here in 2015. Did all of my negotiating on the car and my trade online with Norman Hoelk. He was great to work with, was knowledgeable about the car and the process.
More recently, I returned to have VW service the car and I was thoroughly impressed with Lynn and Jeff. They replaced brakes, tires, and did an alignment. The price was lower than expected and the car rides (and stops!) like brand new.
I'm not easy to please, so the fact that they get a five-star review from me is impressive.