Their food is probably the best chinese anywhere within 20 min of Middleburg Heights. Where they misstep a bit is their customer service. I don't think they like their job. They probably figure as long as their food is a "hit" people will forgive a small lack of warmth from the staff. Let me be clear, they are not rude, they do take care of you and your table's needs. But the experience of eating there, whether in house or take out, feels like a business agreement rather than being welcomed to a friend's home for dinner. We'll keep going though, because I'd rather have luke-warm service with great food than vice versa.