I was emotional and needing to make funeral arrangements for a loved one. Previously I had another company pick up my loved one, but in trying to make arrangements I felt like I was being misled, manipulated, and sold things I didn't need. Especially when I was trying to keep costs down, unsure at first how I was going to pay for it. I called Angel's to see if they had any different options for me. Sandy was so compassionate and understanding of my situation. I had my loved one transferred to Angel's and everything was smooth from that point forward. I also learned a few things. 1) Don't allow anyone to pressure you into committing to something you're not comfortable with. 2) You can have your loved one transferred to another company. If you haven't signed anything they can't legally send you a bill for the pickup but I did send a check to the other company for what I felt was appropriate for their service. 3) You can purchase a casket from anywhere. I had one priced online, but Sandy offered me a competitively priced option that I opted for. 4) If requested, funeral costs must be given over the phone (by law), even though many places want you to make an appointment and may not share their best prices first, so ask! 5) Take someone with you, not only for emotional support but talk about what you want and your budget before so you have something in mind and are not pressured into over-purchasing. 6) go online to www.funeralboard.az.gov and read "Consumer Guide to Arizona Funerals" brochure. It will spell out your rights! Sandy gave me all the information and options I needed to make the choices that were appropriate for me, my situation, and my loved one. I felt Sandy wasn't trying to sell me more than what I wanted and I knew there were options on all price levels. Thank you Angel's, you really lived up to your name!