So far, so good.
I called Lucas on a weekend for a quote. They called me back right away and scheduled me for Monday. On Monday they arrived on time with an employee who was knowledgeable and thorough, we walked the property and I had the quote within a few hours. Ryan Lucas was personable and helpful on the phone and assured me all his employees speak fluent English.
The price was very reasonable, they were less expensive than some other companies by more than $100. I hired them to do a cleanup and trim my 6 queen palms. They came out as scheduled and did a great job trimming and cleaning the front and back yards, so I hired them for tree removal as well, scheduled in a few days.
Update: The tree removal went well. But I discovered later that they had broken the glass in one of my yard lights. On a recent cleanup, the crew severed a string of Christmas lights I had on a ficus, and severed 2 hose lines to the sprinkler system. Cheap repairs but annoying :/