The true mark of a great business is how they respond to problems that arise after a purchase. I purchased a product that didn't meet expectations and they quickly delivered, set-up and returned three versions of it without making me feel bad. Upon realizing that this product wasn't working, they suggested a new brand of equipment or a full refund with no penalty and since they truly put my needs first, I tried the new product and so far, so good. Bryan is awesome and he walks the talk of quality customer service. You'll be my choice for referral when people need exercise equipment.