Woof. Hard Pass.
I came here with the intention of leasing a Hyundai Sonata 2.0T Limited. I did a TrueCar search (highly recommend!) which "locks in" a price with a dealership so you know what your deal looks like walking into the store. I have USAA, so it adds in that discount as well. I was matched a pretty good deal with Larry H Miller Hyundai and got my first call from them, so I decided to give them my first round of business. Total mistake.
Loren was very pleasant on the phone, very reassuring, so I drove from Tempe to get the deal I was promised on TrueCar. I even anticipated a higher cost due to dealer fees, add-ons, etc. What I ended up getting was classic bait and switch. Loren was trying to price my lease at double (yeah-DOUBLE) what I calculated. As I brought attention to the fact that the lease numbers/ cap cost/ residual value equation didn't add up, Loren criticized my ability to do math and said I was wrong. Nope, pretty sure [(28,000-4,000)-18,400]/36 does not equal a $407/month lease. Thanks for trying, A for effort.
I walked out and called the Hyundai dealership on McDowell by my house. They said "absolutely" on the phone and ended up giving me an even better deal than we had talked about. This deal was half what Larry H Miller quoted me. Persistence paid off.
Moral of the rant: If you're looking for an honest deal, go elsewhere. Always get a TrueCar estimate before you go in for a purchase. And if you do happen to still go here, steer clear of Loren.
Update to Response:
Hi Mario,
I don't *feel* like I was treated badly. I was treated badly. There is no need to be in contact, but you are more than welcome to use this as a learning opportunity for your future business and sales practices. Treating a customer the way I was treated is unethical and unacceptable. Please try to use honest and transparent practices in the future- and maybe teach your sales team some simple math skills.