Let me start by saying that my review is not about a hotel stay, but rather an experience that involved me winning tickets to see Carrot Top perform here. The show was cancelled and the Luxor box office WOULD NOT EXCHANGE MY TICKETS.
I won tickets to the show on 97.1 (a local radio station for those of you that aren't from around the Vegas Valley.) The tickets specifically stated they were valid up to March 31. Due to a lot going on in my life, I had to wait until the last minute to use them.
I checked online to make sure he did shows on Wednesday nights, which is when March 31 fell this year. There was nothing to the contrary on their website. Aside from "Dark Tuesday", it said nothing about cancelled performances/unavailable shows/etc.
I went to the Luxor, eager to use my tickets and see this funny man. When I went to the theatre where he performs, the doorman said he was on vacation this week, AND THAT I COULD EXCHANGE THE TICKETS FOR A LATER PERFORMANCE. I understand a guy like Carrot Top needing a vacation - apparently he busts his ass 6 nights a week making people laugh in here. BUT WHY WASN'T THE CANCELLATION OF HIS PERFORMANCE MENTIONED ON THE WEBSITE!?
I went over to the box office and told them of the situation, and what the doorman had told me. The woman working the box office said THAT WAS FINE, and THAT SHE COULD EXCHANGE THE TICKETS. She even asked me what later performance I would like to attend, to which I responded a show next week. She then said she just needed to talk to her supervisor about doing it.
I waited patiently for 5 minutes for her return. She came back, and I was very much eager to get my tickets for the show. The first words that came out of her mouth were "CAN'T DO IT."
She explained to me that they COULD NOT EXCHANGE THE TICKETS. This is AFTER TWO EMPLOYEES TOLD ME IT COULD BE DONE. She also told me the supervisor said I "should have come earlier." I came within the dates the tickets told me to come, and now you're telling me I "should have come earlier" when you DID NOT POST ON THE WEBSITE THAT SHOWS WOULD BE CANCELLED THIS WEEK!? Seriously, fuck you guys.
The billboards all up and down the strip promoting the show say that Carrot Top's show is "worth the trip." But now I'm never going to know if it was because the Luxor's box office supervisor is an inconsiderate jerk.
Carrot Top, if you're reading this, go perform somewhere where the box office doesn't treat its customers like shit.