I have used many salons, having lived in Phoenix since 1977. I really appreciate the staff at Bien in Surprise, although they can be hard to understand at times. It's easy to understand their English in person than over the phone.
What a truly appreciate is Jimmy and his skill to listen to what I want and make it happen. I've got to him with such requests as a thinner acrylic, more arched top, lower "smile" and an oval square. This is hard to convey to folks that have English as their primarily language, let alone their secondary language.
One instance I received less-than-perfect service than I expected, and Jimmy made it right, no charge. They stand behind their work.
The stores are clean, the staff courteous, and they offer quality service. I refer people there without hesitation.
Angela
Motorcycle Rider Coach