Very high customer service here!
First I would like to say that we went to the Apache Junction store originally, not this store. The Apache Junction Store insulted us by belittling the new cell-phone we ordered from Verizon and wanted to charge us to transfer the old phone to the new one.
We left the Apache Junction store and went to this Mesa store and asked for assistance-BINGO!
The Mesa store assistant started the Cloud download right away (Apache Junction store never attempted that), the store assistant made the phone transfer free of charge and we are were on our way!
This store assistant at this Mesa store said there is nothing wrong with the new phone that we just purchased and with the warranty the phone would be covered if something did go wrong anyway.
We were treated with nothing but respect. I know it is a longer drive and that they can get very busy, but using this store is best option for those of us on the east side of the valley.