Used slurs, rude.
This place is so hostile. My car had a flat and was towed from the location I had it parked in (my fault, not theirs). I called over the weekend to see about picking it up, they said they would charge me even more if I tried to pick up on a Sunday, so I went in on Monday. They still charged me 3 times as much as any other impound I had been to before. I paid without any scene or argument, the bald man said he would drive the car around and I could go. Waited for a few minutes, the same guy came outside and said he left my key in my car so I could drive up.
As i walked up to the car another guy started screaming at me to get off the lot, I calmly explained the bald guy had told me to drive away with it. I pulled out a can of fix a flat to try and re-inflate the tire of the car so I could drive it off the lot. At which point the bald guy starts screaming at me, to get off the lot. I said "Im trying to but this tire is flat, I just need to put this fix a flat in" to which he yelled "Thats not my problem! Get the f$%k off the lot!", I again stated calmly "Im trying to, I hear you" to which he is says "I Dont think you do understand. Stupid f@ggot". I then had to drive my scraping rim out of the lot while they continued to shout at me."
I understand this is an impound lot, but a trace amount of human civility and empathy is not too much to ask. Don't support this company if you can avoid it.