The service, organization and overall cleanliness of this IHOP location drag it down. Went here recently and noticed more than a few tables with messy dishes and dirty plates that needed to be cleared and cleaned. The floor was full of crumbs. Its like this placed need to close for a few days and undergo a comprehensive cleaning. After waiting five minutes for someone to clean one of the 10 empty booths, it took what seemed like forever for the food to arrive.
Despite these shortcomings, the food is great! Its always cooked to my liking and the portions are bountiful. Its that perfect post bar-night, hang-over cure food.
Surprisingly this place usually isn't super crowded like other IHOP locations in the Charlotte area (i.e. University location). There's plenty of parking and a bunch of other stores and shops in the plaza this IHOP is located in.
Go for the food and nothing else.