The staff is still great here, unfortunately some changes to their teas and coffee extracts forces me to lower they're rating.
The new coffee extract is much more bitter than it used to be and leaves an aftertaste with an astringent quality. Yes, I actually feel thirstier after drinking an extract infused drink.
The company has also moved from whole leaf tea to cut leaf. The change has also resulted in a more bitter tea than before, more of a grass quality.
Their constantly changing menus are intensely annoying also.
Sad to say, if it wasn't for the great staff here - I'd probably just go to Starbucks for my quick fix coffee.