Worst experience ever! Will not ever go back, will not ever reccommend anyone I care about to go. Here's what happened:
My friend's Girlfriend was having a bday party there. They hada reservation 2 weeks prior, but when we got there they had "lost" the reservation. Anyways, we get seated... all 11 or 12 of us. Our waiter was horrible, and had no personality. Not once did he smile, or make any one of us feel welcome. I want to let you all know, the majority of the people in our party are in the restuarant business. We all figured it was going to be great service because the prices were so high and because they were busy. That was deff. not the case.
One of the people in our party ordered the Shrip cocktail... it was like 15 - 20 bucks, and only had 4 pieces of shrip in a large cocktail glass. Very lame. My gf ate half of her food (Club Sandwhich) and got food poisening. I ordered the turkey burger and the middle of it was not cooked all the way. I waited for about 20 minutes to see our server again to let him know. some of the people ordered a bottle of wine, that did not show up on the tab, but the server (his name is Alan) told them "if your paying cash just add the $32.00 dont worry about the tax." Did this guy just try to get a much larger tip then deserved?! Did this guy also just steal money from the company?! WTF. Who does that?! Obviously Alan did, and he seemed pretty new to the company, so apparently he learned that trick from possibly someone else who works there.
The next day I call, speak with a "manager" I believe his name was Greg Waters or something like that, he didnt make his name very clear to me over the phone. So I explain to Greg my gf has food poisening. He didn't seem to care at all. Matter of fact, his first few words were, "Sir, we are very busy right now, can I take down your name and number and call you back." That upset me. Here I am, trying to let him know that his server/servers are stealing money from the company and my girlfriend is sick because of your food. So what am I supposed to do? So I left him my info, and waited for a phone call back. Never got one. The next day I called and asked to speak with him again. He gets on the phone, and I was again told he was the only manager on at the moment, and he would have to call me back. I told him something like, "you said that last time, can you make a couple minutes of your busy day today and call me back." So he finally did. He called me back, I explained everything to him again.
He said he needed some kind of doctors note, I laughed, found it to be very funny, because my gf was in fact at a doctors office earlier the day and told him it would be no problem at all to get a note. My girlfriend was in the office, many people around, and got the feeling she was going to throw up again, ran to the bathroom, and barely made it in time. Luckily for the other people there. So I told Mr. Greg Waters or whatever his name is, and he figured out a way to weasel out of "needed" the doctors note to refund us our money. I guess he thought I was lieing about all this, and just assumed we wanted to get a free meal. I told him it was only 39.09 and it's not like I wanted to get the whole group refunded, I only pay for my gf and myself, so we should only get our food comped... (other people will be writing their side of the story too, so you will see that everyone should have gotten their food comped as well.) No biggie right?! You have a horrible server/food/experience you expect to get your food comped in order to hopefully keep you coming back. Well not this guy. I was wrong, appently this guy is such a tool that his manager has him on such a short leash he doesn't have the authority to comp 39.09. I told him all I wanted was my money back, he said the only thing he could do was "invite us to come back and the meal would be on him". What a total retard. Who is going to come back after that?!
I can not believe my turkey burger was 16.00. I ate 2 bites of it, sent it back for being way undercooked, then about 45 minutes later ( 20 minutes of waiting to notify my M.I.A. server Alan, and about 25 minutes for the P.O.S. cooks to make another.) When it comes back to me, the fries were the same fries that were on the fucked up plate. A couple of them half eaten, cold, and soggy... REALLY?!
So my food right then would have been comped at probably 80% of any restuarant. But not this place. They are so strung out on the MILLIONS of tourists that will most likely only go to this place because they walked by, got the "GREAT IDEA" to "CHECK IT OUT" and unfortunetly being sadly mistaken that anywhere more than likely would have been a better idea.
Luckily Capital One dispute department knows how to keep UNHAPPY customers. they refunded us the money. Took a little bit, but im sure glad I saved my credit card reciept. Mailed it in, with their dispute form, and poof. Got my money back!