Fletcher Jones Jr. really needs to go on Undercover Boss at his dealerships. I bought my car at Ontario and had service at Las Vegas. I won't bash the service dept like Solomon but I will agree that their departments from sales to finance to parts are very disconnected. If the goal is to provide exceptional service, then the top managers at this dealer chain needs to establish some processes for making customers feel like they should be treated. Granted, there are some gems of employees who deserved to be recognized for their great attitude and customer service, but the dealer's reputation depends on the consistency of quality service that is expected with this brand. I will reserve the details for management who is able to implement process change.