We are usually Harkins goers, and after this visit to AMC, we may always be Harkins goers.
First we looked up movie times as we always do on Flixster, got there, and were told that their times are never correct on Flixster, Movie Phone, any of those so it's best to only check AMC. I have never had an issue with Flixster, it's one of the largest apps for theatres, why aren't you better connected?! So we had to wait another hour for the movie.
The Concessions stand people were slow and we had to repeat multiple times what we wanted as if they were not paying attention. My friend used his AMC rewards card in order to use his points to get a popcorn, but they kid scanned his card and then still charged us full price because we were supposed to TELL him we wanted to use the points. We don't know your system, and maybe that was OUR bad, but maybe you guys should be more engaged with your guests and ask.
We walked over to the theater and people were standing outside the doors and said the cleaning crew told them to wait to enter as it was being cleaned. It was 15 minutes before the movie was scheduled to start - seriously? They said that the crew left but didn't tell them it was okay to go and sit. We walked in anyway, no one was around and the theater was still a mess.
The theater was also hot and the seats are uncomfortable, as if their reclining position is upright, and their upright position is leaning forward.
We expected better from a newer theater, and from AMC. Oh well...we will just stick to Harkins.