I recently gave Tako 5 stars and a glowing review, but I am SO sad that I may not be able to return to Tako anytime soon. I have been there so many times and the food is AMAZING, but my friends and I had such a horrible experience last night. I really can't remember ever being treated so rudely.
We stopped in after Light Up Night to check out the late night menu. The hostess was wonderful and managed to find a table for the 6 of us rather quickly. Unfortunately, it all went downhill from there. Our server, Chelsea, seemed "annoyed" with us from the moment we sat down. It was 12:20am and she kept telling us that the kitchen wasn't quite ready yet, so we ordered drinks. We were confused, though, because the 2 tables on either side of us had already ordered.
When we finally did order, we ordered a ton of food for the 6 of us, so we asked for some small plates to share. Chelsea looked so annoyed that we had asked and replied "I guess." It just continued from there. I'm not sure what we did to annoy her, but every time we asked for something (extra napkins, more water), she would roll her eyes or have an angry look on her face. It was very uncomfortable for us. The last straw was when we asked for a box to take the rest of our tacos home. Chelsea got visibly angry and said "we do not give boxes for the late night menu, you'll have to use one of the paper baskets that we served them in" then she walked away. We were FLOORED! When she returned, we said we just wanted something to wrap the tacos in - even just a piece of foil. She replied "typically, we do not give take out boxes for the late night menu because the cost of the items is so low, but I will see what I can do." The look of contempt on her face as she said this is what pushed me over the edge. I worked as a server for 20 years of my life and I would have never treated customers so rudely.
It was then that we decided to talk to the manager, something I very rarely do. We explained the above situation and at first he was very kind. He told us that this was his first night on the late night shift and that he didn't want us to leave angry, so he offered us a gift card. We told him we didn't want that, we just wanted him to know how rudely we had been treated. He then started to make excuses for Chelsea, saying it had been a long night for everyone and that sometimes the transition from the regular menu to the late night menu is tough. This really disappointed us. I know it was a long night, but it was Chelsea's JOB to serve us and provide a pleasant experience for us, which she did NOT do. I'm sure that there are hundreds of people out there that would kill for her job and, in return, treat customers as they should be treated. It is sad, but true, that a server can make or break your experience and, unfortunately, Chelsea broke this one for us.
As I have said, the food is AMAZING and I have had so many great experiences there, so don't let this review keep you from going to Tako. You just may want to beware if you get Chelsea as your server.