I have been a customer for 12 plus years and the controller board has gone out a few times on my Goettl 13 see unit. The cost in the past was around 400-500 bucks. This past summer it went out again not long after my "Gold Key" pre summer inspection. The technician said it is normally ~1600, but since I was a member they could do it for $14xx.00 . I was caught off guard since the same board has been WAY less than a $1000 in the past. I told the technician I could not afford that and he said he could re-wire the system to keep it running for the summer, but the heat portion of the heat pump would not work. The charge for that was a little less than 500. I reluctantly paid it since my other option was no A/C in the middle of the summer. I later contacted another AC repair company who did the work for $400.00 . Which tells me the fact that I bought my unit from them and had the fee based membership meant nothing. The company does not get my endorsement. They only want my money. How is it possible for them to justify over $1000 more than another company? Greed.