First of all the Customer service is pleasant, Saxon is a great dog trainer. The dog training packages are great. This isn't about the people. This is about the price. Everything is marked up at least 3 times more than anywhere else. Do they not know they have competition? I often purchase the same dog food at Big Lots. I had the unfortunate experience of having to purchase dog diapers and it was $20 for a pack of 12. That's 3 days worth for a female dog and women don't even pay this much for their supplies! What really upset me was that I already knew Walmart sold them in large packs for $8 but not HENDERSON Walmart, so I was in a bind and had to pay it. Why are they allowed such a huge mark up? Since that epic purchase only lasted 3 days I Googled how to make my own, got a pack of Swimmers diapers for $2 on sale at Walmart, cut a hole in for the tail, and they are actually BETTER. 24 PULL ups for $2 or 12 Petco dog diapers for $20? You do the math. I will utilize their training because it's great, but I will continue to shop at Walmart, Big Lots and Google for all of my pet needs.