Our waiter had the worst greasy comb over ever! That, at least, was good for a chuckle. Nothing else was.
The first mistake was the water that my wife specifically requested with no ice. Within two minutes there's a glass of ice with a little water in it.
We ordered the calamari for an app. My wife wanted the meatloaf. I ordered the cheeseburger with applewood smoked bacon, with the couscous as the side, since I'm not a huge cole slaw fan. Before the calamari was anywhere near the table there's the cole slaw I didn't want. Our waiter is obviously a little scatterbrained.
The calamari was quite good, perfectly cooked and a generous portion.
The meatloaf and mash with gravy was decent.
My burger was very nicely presented. It actually looked a lot like the picture in the menu. Except for the beef patty. Nowhere on the menu does it actually say what size the patty is, but it does show clearly as a single thick patty. What came was two patties that were thinner than those on a McDonalds cheapo burger, and nowhere near the circumference of the bun. One of them had a chunk out if it that looked like someone had taken a bite. (I know it wasn't a bite, it just happened to be shaped that way). If you put the two patties together they wouldn't have equalled half of that shown in the menu pic. The excuse was that the thicker patty took too long to cook. I'd rather wait an extra five minutes for a proper patty. If I wanted thin, small patties I'd go to McDonalds.
They did ask if wanted something else, so I changed to a BBQ roast beef sandwich, which was alright, but by the time that came my wife had finished eating.
Management, if you're going to change something as basic as the patty on your signature burger, put an insert in the menu! Tell the customer when they order! Something! Anything!
If I had bothered to check the reviews I wouldn't have give to this place, and I won't go back!
By the way, the decor was very nice. This place has potential, but it's not going to get there under this management.