We have 6 Queen Palms and one that has been struggling for a while. Being an arborist I want to do everything I can to save the tree. Jonas has been amazing offering suggestions of what might help our palm including more watering, some extra doses of palm juice and other nutrients it might be lacking. Jonas has promised to continue working with us to hopefully save the tree and if all else fails provide a replacement for 1/2 price. We always purchase our plants, trees and fertilizers from Moon Valley because they stand behind everything they sell.