In all my years of having an internet connection, I have never dealt with such an unprofessional helpline. I have no problem with farming out jobs to other countries. However it was clear that they had hired very unskilled people. This was confirmed on both occasions I had to call them. Having my call escalated to a supervisor just poured salt on the wounds.
I can appreciate a job like that is not easy dealing with people who can have little knowledge about such things. However, I ended up call Cisco helpline (my wireless router brand) and they were able to solve the internet connection and then it allowed the wireless router to connect.
Based on my call with Cisco, if they had offered internet service, I would canceled mine with Bell on the spot and went with them.
All these years of shoveling thousands of dollars to Bell has left me very bitter. I will be seeking out alternatives for all my Bell Services and not just the internet.