Walked in today for the first time to get my sister a manicure for graduation. The woman at the front desk stared at us with a "what do you want expression". Because I had never been and it's fairly new, I didn't know know services they offered. She just stared at us waiting for us to decide. Finally my other sister mentioned that we found them on Groupon and rudely let us know that we needed an appointment. My sister then replied, " I didn't buy a groupon, I just found you guys out on Groupon". Finally she gave us a paper menu after we had been standing there for about 3-4 minutes confused. Her overall demeanor was just uninviting, unhelpful and I didn't feel welcomed or comfortable. So, we decided to take our business elsewhere. It's a very beautiful facility, however, rotten people skills and I would never go back.