Today's visit to MOD is my last. I always give a place three times, especially when they are new and getting their bearings before I absolutely quit them. I'm going to discuss their 3rd strike because that's why I'm done.
Have you ever walked into somewhere and felt you weren't welcome? I feel that every time I walk in there. I am professionally dressed and my money is good, but today apparently not good enough for MOD.
They have Kyoto cold brew drip coffee available. I've bought it before, I've gotten one that was 16 ounces. I've bought other coffee there in larger sizes, but it's too bitter for me. Today I wanted the Kyoto Cold brew in the larger size. Best of both worlds, less bitter and larger!
The attendant said, "We only sell that item in the 16 ounce size." I looked around for a sign or notice that was the case, but didn't see anything. I thought for a moment and then I said, "Ok, I would like 2 16 ounce Kyoto cold brews please."
"They are expensive," she said.
"That's ok, I'll pay for two," and smiled.
"I can't do that." she said.
"Why not?" I asked curious. Maybe there is a caffeine limit per customer, or maybe they only had 16 ounces of the brew left... I didn't know.
"Well, it's a small batch and I need to save some for other customers."
I thought about that for a second. It was not opening hours, it was 11 am, not like I was killing their supply at 7 am. I tried to understand why purchasing 2 coffees at 11 am was somehow bad for MOD, but the longer I thought the more insulted I got.
"How about I don't buy ANY coffee then. You can sell your coffee to your preferred customers." I walked out. I bought nothing and I won't return.